Frequently Asked Questions About ILL Express!
ILL Express! is the system for placing and tracking interlibrary loan requests at the Library of the University of South Carolina Upstate. USC Upstate faculty members, currently enrolled students, and staff are all eligible to use ILL Express!
Some people might find it troublesome to have to log into ILL Express! using a username and password. The paper system required you to enter your personal information every time you made a request.
By having you choose a username and password, we can give you access to information about your interlibrary loan requests through your Web browser. We can also allow you to edit your personal information such as your address or phone number.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
In the event that you forget your password, please contact the Interlibrary Loan Office at (864) 503-5679. We can then reset your password allowing you access into the ILL Express! system. If we reset your password, please change it once you are back in the ILL Express! system. In the event that you forget your password, and the ILL Office is closed, please contact the Circulation Desk at (864) 503-5611.
You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames. We recommend either Netscape Navigator version 4.6 or greater or Microsoft Internet Explorer version 4.0 or greater. Both are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is also available for several types of UNIX, and Internet Explorer is available for Solaris.
There are computers with Web clients available for your use in the Library. Interlibrary Loan staff can assist you in using these computers.
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
Only the requests you submitted through ILL Express! will be in the database.
You can stop in the Interlibrary Loan Office for assistance 7:30 a.m. to 4:00 p.m., Monday through Friday. You can also reach us by telephone at (864) 503-5679 or by e-mail at firstname.lastname@example.org.
Why does my browser say that you're sending a cookie?
The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL Express! system without any problems.